Modern day technologies allow companies to cut down cost through self-operating customer contact centers and streamlining their support capabilities.  Interactive and responsive communication has been a key driving force behind customer service teams for decades, and today Voice API for Businesses is extensively used for this purpose. A Voice API basically is a tool that allows developers to embed automated call solutions through apps, IVR (Interactive Voice Response), and more.  It might even come with VoIP functionality, so as to allow companies to make and receive calls over the internet without the intervention of a PSTN (Public Switched Telephone Network). There are several industries that use Voice API and voIP Service extensively today, including:

  • Healthcare: Integrating Voice API in the communication system at a hospital makes critical information easily accessible by patients and doctors. A lot of functions like appointment fixing of a doctor and sending appointment reminders can be conducted through it.  This saves a lot of time and efforts of the hospital staff, as they do not have to deal with manual follow-ups.
  • Banking: Features like two-way authentication login via confirmation through voice OTP, as well as authorization of transactions alert messages have become crucial part of banking apps. Banks popularly use Voice Calling API to send voice OPT to the customers, in case they are facing issues in receiving the typical SMS OTPs.  Use of IVR is particularly widespread in the banking sector, as it allows the customers to acquire proper information about diverse financial products, right from savings accounts and fixed deposits to loans and mutual funds.

Voice APIs have become a vital part of the contact center of several business organizations and their back-end process. It makes their in-house team to make the system of resolving issues and providing customer support simpler and faster.